FREE UK STANDARD DELIVERY ON ORDERS!

Delivery & Returns

Converse Restrictions

Due to conditions laid down by Converse we are unable to ship products for this brand outside of the E.U

Delivery Costs

The following shipping costs apply to all orders:

UK STANDARD DELIVERY (Royal Mail 1st class tracked delivery, 1 - 3 Working Days)

  • UK Orders between £0.01 and £75 = £3.95
  • UK Orders over £75 = Free Delivery!
  • Includes UK Mainland, The Channel Islands and Isle of Wight, N.Ireland, Isles of Scilly, Hebrides, Shetlands, Isle of Man etc.

BFPO Numbers / Addresses

We are unable to deliver to any BFPO numbers / addresses. In order to send to a BFPO, you must supply the complete address.

**NEXT WORKING DAY UPS / ROYAL MAIL - 24 HOUR - £7.95 - UK MAINLAND ONLY

Please note that next working day delivery service is for the customers' benefit when wishing to receive extremely prompt delivery of their items. We do not make any profit whatsoever from this service.

The following are details of our UPS UK Mainland Next Working Day Delivery service:

  • Orders placed by 1pm Monday - Friday, will be received on the following working Day.
  • Orders placed after 1pm, weekends and Bank Holidays will be received on the second working day.
  • PLEASE NOTE: Saturdays, Sundays Bank Holidays or other Public Holidays are not counted as "working days".
  • UPS or Royal Mail will attempt to deliver to the delivery address you provided between 8am - 6pm. A signature will be required upon receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
  • Please note: Next Day Delivery is NOT available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

EUROPEAN UNION MAINLAND DELIVERY (Royal Mail International Signed for, 3 - 7 Working Days)***

- EUROPEAN UNION MAINLAND Orders = £10.00***

*** Includes Switzerland, Norway, Andorra, Monaco, Liechtenstein, San Marino, Vatican, + outer lying European Union Islands

Please note: Some multiple item orders (depending on weight and volume) on EU orders may incur extra delivery charges. If this is the case we will contact you by email with the exact delivery charge before processing your order.

NON EU / WORLD DELIVERY (Royal Mail International Signed for, 5 - 10 Working Days)

ALL ORDERS = £15.00****

**** Please note: Some multiple item orders (depending on weight and volume) on non EU orders may incur extra delivery charges. If this is the case we will contact you by email with the exact delivery charge before processing your order.

Delivery Terms

We aim to deliver UK orders within 1-3 working days of receipt of your order.

Occasionally products do go out of stock and if this is the case we will endeavor to source them as soon as possible. We will inform you if the goods you have ordered cannot be delivered within the 1-3 day timeframe. Deliveries are made Monday - Friday between the hours of 8am and 6pm.

Delivery Restrictions

Some postal addresses in Northern Ireland, off shore islands and remote areas of Great Britain may not be covered by some, or all of these services and we may not be able to arrange delivery of some items to such addresses. We will contact you if there are any delivery restrictions to your address. (If you require further information please contact us).

If goods are being sent outside of the EU we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Customs or import duties are then applied once the package reaches its destination country.

Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and can not predict what they may be.

Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order.

We will also not be liable for any further costs incurred as a result of a recipient's refusal to pay customs charges and will charge accordingly for any charges incurred by Team Direct as a result of the recipient's refusal to pay the applicable charge levied by Customs.

Returns Policy

We make every effort to ensure that we deliver the correct goods, and that goods are delivered to you in perfect condition (goods are all quality checked at our warehouse before being dispatched). However, we are only human and should you receive incorrect or faulty goods please ring us promptly on 01392 354791, so that we can make the necessary arrangements to replace the goods.

We are happy to refund or exchange your goods as long as you can say "yes" to the following 3 points:

  1. The refund / exchange request takes place within 14 days of the goods being received. ( Exceptions can be arranged for Christmas and gift presents. Please call us if this is the case )
  2. The goods remain complete and undamaged "as new" - preferably within the original packaging.
  3. The cost of the return delivery shall be paid for by the sender, unless otherwise pre agreed by us.

Or,

  1. If your item is faulty.

Returning of Goods:

All goods must be sent back to us using Recorded Delivery - to ensure their safe arrival. Please also include a note stating your reason for returning.

Exchanging of goods:

Exchanges of goods will be made and sent out to you as soon as we receive the original items. If the original item(s) being returned are neither due to our error, or faulty, then you will be charged £3.95 delivery to re-send the exchanged goods out. If the item(s) you have received are either incorrect or faulty, then we will of course cover the cost of replacing and shipping the item(s).

Refunds:

Refunds are issued within 5 working days of us receiving the goods, with notification confirmed via the post. If you are requiring a refund for item(s) which are neither due to our error, or being faulty, then you will be reimbursed for the full amount paid, minus a £3.95 postage charge. If the goods are faulty, then you will of course be offered a replacement item, or a full refund.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.

Non UK customers:

Non UK customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). Charges will be taken from the card used when placing your original order.

Please address return parcels to:

Returns Department

Team Direct
29a Apple Lane
Sowton
Exeter
EX2 7HA

FREE UK STANDARD DELIVERY ON ORDERS!